FAQ - Help Center

Answers to the most common questions about Orders Tagger

📊 General Questions

What does this app do?

Orders Tagger automatically adds tags to your Shopify orders based on predefined rules. Tags are applied instantly when an order is created, based on:

  • Order total value (converted to EUR)
  • Shipping destination country
  • Your shop's base country
  • Customs thresholds (e.g., €150 for IOSS)

Who should use this app?

This app is perfect for:

  • UK stores shipping to EU: Post-Brexit compliance and customs handling
  • Stores using IOSS: Automatically identify eligible orders (≤ €150)
  • International sellers: Route orders based on destination and value
  • High-volume stores: Automate manual order classification

What are the 4 pre-built tagging presets?

1. Customs Clearance Required

When: Shop is in UK (GB) and shipping to any EU country

CUSTOMS_CLEARANCE_REQUIRED

2. IOSS Eligible Shipment

When: Shipping to EU and order total ≤ €150

IOSS_ELIGIBLE

3. Non-IOSS Shipment

When: Shipping to EU and order total > €150

NON_IOSS_SHIPMENT

4. Duty Likely Applicable

When: Shipping to EU and order total > €150 (configurable threshold)

DUTY_LIKELY_APPLICABLE

Can I customize the tag names?

YES! You can change tag names in the app's Settings page.

For example, you can change IOSS_ELIGIBLE toIOSS-Ready or any other name you prefer.

Note: The tagging logic (conditions) cannot be changed in MVP. Only the tag names are customizable.

Which currencies are supported?

All currencies! The app supports 100+ currencies including GBP, USD, EUR, CAD, AUD, and more.

Order values are automatically converted to EUR using current daily exchange rates to evaluate tagging thresholds (e.g., €150 for IOSS).

💱 Currency & Exchange Rates

How are currency exchange rates handled?

Orders Tagger uses current daily exchange rates from the European Central Bank (ECB), refreshed once per day.

Tags are assigned based on the exchange rate available at the time the order webhook is processedby our system, not necessarily the exact rate at the time the order was created.

📌 Important:

  • Exchange rates are cached and refreshed daily
  • Tags are assigned for operational classification purposes only
  • Not intended for accounting or tax reporting

What if the exchange rate changes between order creation and processing?

This is expected and intentional. Orders Tagger is a classification tool, not a financial calculator.

For the vast majority of orders (processed within seconds to minutes), there is no practical difference. Webhooks are processed almost instantly after order creation.

Why this approach?

  • Ensures consistent, reliable tagging
  • No dependency on expensive historical rate APIs
  • No edge cases for delayed or retried webhooks
  • Easy to understand and debug

If you need historical accuracy for tax purposes, please consult with your accountant or tax advisor.

Where can I see which exchange rate was used for each order?

The app logs the exchange rate used for each order in the order_tag_logs table (visible in the app's Dashboard).

This helps with debugging and provides transparency for operational purposes.

Can I use this app for tax or accounting calculations?

NO. This app is designed for operational classification only.

⚠️ IMPORTANT:

Tags are based on current exchange rates and heuristic rules. They are NOT suitable for:

  • Tax reporting or VAT calculations
  • Customs declarations
  • Financial or accounting records
  • Legal compliance decisions

Always consult with a qualified tax advisor or customs broker for these purposes.

🔧 Technical Questions

How fast are tags applied?

Tags are applied almost instantly via Shopify webhooks. Typically within 1-5 seconds of order creation.

The app uses the orders/create webhook to detect new orders and apply tags in real-time.

Will tags be applied to existing orders?

NO. The app only tags new orders created after the app is installed.

Existing orders are not retroactively tagged. This is intentional to avoid disrupting your existing order workflows.

Can I enable/disable specific presets?

YES! In the app's Settings page, you can:

  • Enable or disable any of the 4 presets
  • Customize tag names for active presets

For example, if you don't need IOSS tagging, you can disable that preset.

What data does the app store?

The app stores:

  • Shop information: domain, country code, currency
  • Preset settings: enabled/disabled status, custom tag names
  • Order tag logs: order ID, tags applied, exchange rate used, timestamp

The app does NOT store customer personal data (names, addresses, emails).

How much does it cost?

💳 $15/month with 14-day free trial

Orders Tagger Pro costs $15/month (billed through Shopify). Start with a 14-day free trial - no credit card required.

What's included:

  • Unlimited order processing
  • 4 pre-built tagging presets
  • Custom tag names
  • Multi-currency support (100+ currencies)
  • Real-time webhook tagging
  • Dashboard with analytics
  • Email support

You can cancel anytime through the Shopify Admin. No long-term commitments.

💬 Support & Contact

How do I get support?

For technical support, bug reports, or feature requests, please contact us at:

contact@rafalstyblinski.pl

Can I request new tagging presets?

Yes! We're always open to feedback. If you need a specific tagging rule (e.g., based on product type, weight, or other criteria), please reach out.

We prioritize feature requests based on demand and feasibility.